Privacy Policy
At Alghahim Afro Dine, your privacy and data security are our top priorities. We are committed to transparency about how we collect, use, and protect your personal information.
Last updated: 3/4/2026
1. Introduction & Scope
Alghahim Afro Dine ("Company", "we", "us", or "our") operates the Alghahim platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our platform, and interact with our services.
This policy applies to all users including restaurant owners, staff, customers, and visitors. By using our services, you consent to this policy.
2. Information We Collect
We collect information you provide directly to us, collected automatically, and from third parties:
Personal Information You Provide
- Account details: name, email, phone, business registration
- Payment information: billing address, payment method
- Restaurant details: location, operating hours, menu items
- Staff information: employee names, contact, roles
- Customer data: names, phone numbers, preferences
Automatically Collected Information
- Device information: IP address, browser type, OS
- Usage data: pages visited, time spent, features used
- Location data: general geographic location
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for:
- Providing and improving our services
- Processing transactions and sending related information
- Sending technical alerts and administrative messages
- Responding to your inquiries and support requests
- Analyzing usage patterns and optimizing platform performance
- Detecting and preventing fraudulent transactions and security incidents
- Sending marketing communications (with your consent)
- Complying with legal obligations
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. However:
- Account data is retained while your account is active
- Transaction records are kept for minimum 7 years for compliance
- Marketing data is retained until you unsubscribe
- We delete inactive accounts after 2 years of no activity (with notice)
5. Data Security
We implement comprehensive security measures to protect your data:
- End-to-end encryption for data in transit (TLS 1.2+)
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Multi-factor authentication options
- Role-based access controls and least privilege principles
- Automatic backups and disaster recovery procedures
- ISO 27001 certification compliance
6. Your Rights & Choices
You have the following rights regarding your personal information:
Right to Access
Request a copy of all personal data we hold about you
Right to Erasure
Request deletion of your personal data (with exceptions)
Right to Rectification
Update or correct inaccurate information
Right to Restrict
Limit how we use your personal data
10. GDPR & Regional Compliance
Alghahim Afro Dine is fully compliant with GDPR, CCPA, and local data protection regulations across all operating regions. We maintain:
- Data Processing Agreements with all partners
- Regular Data Protection Impact Assessments
- Dedicated Data Protection Officer oversight
- Swift breach notification procedures (within 72 hours)
- Lawful basis documentation for all processing
11. Contact & Privacy Requests
To exercise your rights or submit privacy-related requests, contact us:
Email: privacy@alghahim.com
Mailing Address: Data Protection, Alghahim Afro Dine, [Address]
Response Time: Within 30 days of receipt